Terms of Service

Last Updated: December 27, 2025

1. Introduction

Welcome to Raavue ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of the Raavue platform, including any associated mobile applications, websites, software, and services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of a company, organization, or other entity, then "you" includes you and that entity.

If you do not agree with any part of these Terms, you may not use our Service.

2. Definitions

  • "Account" means a unique account created for you to access our Service, including your user profile and associated organization.
  • "Content" means any information, data, text, files (CSV, Excel, PDF), graphics, reports, or other materials uploaded or generated through the Service.
  • "User" means any individual who accesses or uses the Service.
  • "Organization" means the automatically created entity associated with your account for team collaboration and data management.
  • "Team Members" means other users invited to join your organization, subject to subscription plan limits.
  • "Subscription" means the recurring payment arrangement for continued access to the Service (Starter, Professional, or Enterprise plan).
  • "Trial Period" means the 7-day period during which the Service is provided without charge to new users.
  • "AI Services" means the artificial intelligence-powered report generation features using Claude Sonnet 4 and GPT-4.

3. Account Registration

To use our Service, you must register for an account. You agree to provide accurate, current, and complete information during registration.

You are responsible for maintaining the confidentiality of your account and password. You must be at least 18 years old to use the Service.

One Account Per User Policy: Each user is limited to one account. We track IP addresses during account creation to prevent abuse. Creating multiple accounts may result in termination of all associated accounts.

4. Subscriptions and Payments

4.1 Pricing Plans

We offer three subscription tiers with different team collaboration limits:

  • Starter: Up to 5 team members
  • Professional: Up to 15 team members
  • Enterprise: Up to 25 team members

4.2 Free Trial

We offer a 7-day free trial to new users. At the end of your trial period, you will enter a 3-day grace period to subscribe to a paid plan.

IMPORTANT - Trial Expiration and Data Deletion:

  • Day 7: Your free trial ends. You enter a 3-day grace period. Email notification sent.
  • Day 10: Final warning email sent. Account deletion scheduled for the next day.
  • Day 11: If you have not subscribed, your account and ALL associated data will be permanently and irreversibly deleted, including:
    • All generated reports and AI insights
    • All uploaded files (CSV, Excel, PDF)
    • Organization and team member data
    • All account settings and preferences
    • Usage history and tracking data

This deletion is permanent and cannot be undone. To keep your data, you must subscribe before day 11.

4.3 Payment Processing

All payments are processed securely through Stripe, a third-party payment processor. We do not store your complete payment card information.

4.4 Billing and Refunds

Subscription fees are billed in advance on a recurring basis (monthly or annually). All fees are non-refundable except as required by law or at our sole discretion.

4.5 Cancellation

You may cancel your subscription at any time. Upon cancellation, you will continue to have access until the end of your current billing period.

5. User Content and AI Processing

5.1 Your Content Ownership

You retain all rights to your uploaded content, including business data, files (CSV, Excel, PDF), and any information you provide through the Service.

5.2 License to Process

By uploading content, you grant us a worldwide, non-exclusive, royalty-free license to use, process, and analyze it in connection with providing the Service, including:

  • Sending your data to AI services (Claude Sonnet 4, GPT-4) for report generation
  • Applying industry-specific analysis based on your selected industry
  • Formatting reports according to your preferences (language, timezone, date format)
  • Storing data securely in our cloud infrastructure (Supabase)
  • Sharing data with team members within your organization

5.3 Content Representations

You represent and warrant that:

  • You own or have the right to use all content you upload
  • Your content does not violate any intellectual property rights, privacy rights, or other rights of any person
  • Your content does not contain any malicious code, viruses, or harmful materials
  • You have obtained all necessary consents to upload and process the data

5.4 AI-Generated Content

Reports generated by our AI services are provided to you for your use. While we strive for accuracy, AI-generated content may contain errors or inaccuracies. You are responsible for reviewing and validating all AI-generated reports before making business decisions based on them.

5.5 Data Retention and Automatic Deletion

Your uploaded files and generated reports are subject to automatic deletion based on your subscription tier:

  • Starter Plan: Reports and files are automatically deleted after 30 days
  • Professional Plan: Reports and files are automatically deleted after 90 days
  • Enterprise Plan: Unlimited retention - no automatic deletion
  • Trial Accounts: All data deleted on day 11 if not subscribed (see Section 4.2)

Retention periods start from the date of file upload or report generation. You will not receive individual notifications before automatic deletion - this is an automated process.

To preserve important data: Download your reports regularly or upgrade to a higher tier with longer retention. You can export all your data at any time from your Account Settings.

6. Organizations and Team Collaboration

6.1 Automatic Organization Creation

When you create an account, we automatically create an organization associated with your account. You become the owner of this organization.

6.2 Team Invitations

You may invite team members to join your organization by email, subject to your subscription plan's team member limits. Invited users will receive an email with a unique invitation link valid for 7 days.

6.3 Organization Owner Responsibilities

As the organization owner, you are responsible for:

  • Managing team member access and permissions
  • Ensuring compliance with these Terms by all team members
  • Maintaining accurate organization information (name, industry)
  • Payment for the subscription and any overages

6.4 Data Sharing Within Organizations

Team members within an organization may have access to shared reports and data. You are responsible for determining what data is appropriate to share with your team members.

7. Prohibited Uses

You agree not to use the Service:

  • In violation of any applicable laws or regulations
  • To transmit unauthorized advertising or promotional material
  • To impersonate Raavue, employees, or other users
  • To interfere with or damage any part of the Service
  • To attempt unauthorized access to any systems
  • To create multiple accounts to abuse free trials or circumvent account limits
  • To reverse engineer, decompile, or attempt to extract source code from the Service
  • To upload malicious code, viruses, or other harmful materials
  • To scrape, mine, or extract data from the Service using automated means
  • To use the Service for any unlawful purpose
  • To share AI-generated reports publicly without acknowledging their AI-generated nature

8. Intellectual Property

The Service and its contents, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, are owned by Raavue and protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

These Terms do not grant you any rights to use our trademarks, service marks, trade names, logos, domain names, or other distinctive brand features. You may not use, copy, or distribute any content from the Service without our express written permission.

9. Third-Party Services

Our Service integrates with various third-party services:

  • AI Providers: Anthropic (Claude) and OpenAI (GPT-4) for report generation
  • Payment Processing: Stripe for subscription and payment management
  • Email Services: Brevo for transactional and marketing emails
  • Cloud Infrastructure: Supabase and Vercel for hosting and data storage

Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the practices of third-party services.

10. Limitation of Liability

To the maximum extent permitted by law, Raavue shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits, revenue, data, or use
  • Business interruption or system failures
  • Inaccuracies in AI-generated reports
  • Unauthorized access to your data
  • Errors or omissions in content
  • Actions of third-party service providers

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Disclaimer of Warranties

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:

  • Warranties of merchantability, fitness for a particular purpose, or non-infringement
  • That the Service will be uninterrupted, secure, or error-free
  • That AI-generated reports will be accurate, complete, or suitable for your purposes
  • That defects will be corrected
  • That the Service or servers are free of viruses or harmful components

You use the Service at your own risk. We recommend independently verifying all AI-generated insights before making business decisions.

10. Indemnification

You agree to defend, indemnify, and hold harmless Raavue from any claims, liabilities, damages, or fees arising from your violation of these Terms or your use of the Service.

12. Indemnification

You agree to indemnify, defend, and hold harmless Raavue, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:

  • Your use of the Service or violation of these Terms
  • Your violation of any rights of third parties
  • Content you upload, including business data and files
  • Actions of team members in your organization
  • Misuse of AI-generated reports or failure to verify their accuracy
  • Unauthorized disclosure of AI-generated insights without proper attribution

13. Governing Law and Disputes

These Terms are governed by the laws of the Kingdom of Saudi Arabia and the Personal Data Protection Law (PDPL). Any disputes arising from these Terms or the Service shall be resolved through:

  1. Negotiation: Good faith discussions between parties
  2. Mediation: If negotiation fails, mediation in Riyadh, Saudi Arabia
  3. Arbitration: Binding arbitration under Saudi Arabian Arbitration Law if mediation is unsuccessful

You agree to waive any right to a jury trial and class action proceedings.

14. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes:

  • We will update the "Last Updated" date at the top of this page
  • We will notify you via email and/or in-app notification
  • Changes become effective 7 days after notification
  • Continued use after the effective date constitutes acceptance

If you do not agree to the modified Terms, you must stop using the Service and may cancel your subscription within the 7-day notice period for a prorated refund.

15. Termination

15.1 Termination by You

You may cancel your subscription at any time through your Account Settings. Upon cancellation:

  • You will retain access until the end of your current billing period
  • No refunds will be provided for partial billing periods
  • Your data will be retained for 30 days, then permanently deleted
  • You can export your data before deletion via Account Settings

15.2 Termination by Us

We may suspend or terminate your access immediately if:

  • You violate these Terms or our policies
  • Your payment method fails or subscription expires
  • We detect fraudulent or illegal activity
  • You abuse trial periods or create multiple accounts
  • Legal or regulatory requirements mandate termination

We will provide notice when possible, but reserve the right to terminate without notice in cases of severe violations.

16. Contact Information

For questions or concerns about these Terms of Service, please contact us: