Privacy Policy

Last Updated: July 27, 2025

1. Introduction

Raavue ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business intelligence platform.

This Privacy Policy complies with Saudi Arabia's Personal Data Protection Law (PDPL) and incorporates principles from the General Data Protection Regulation (GDPR) to ensure comprehensive protection of your personal data.

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Data Controller

Raavue is the data controller responsible for your personal data. If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@raavue.com

3. Information We Collect

3.1 Personal Data

  • Identity Data: First name, last name, username, title, and company name.
  • Contact Data: Email address, telephone numbers, and business address.
  • Technical Data: IP address, browser type, time zone, operating system. We collect IP addresses at account creation for security and fraud prevention.
  • Profile Data: Username, password, preferences, and feedback.
  • Usage Data: Information about how you use our Service.
  • Financial Data: Payment method details and subscription information.

3.2 Business Data

When using our Service, you may upload business information for analysis including business metrics, financial data, and sales information.

3.3 Cookies

We use cookies and similar tracking technologies. For more information, see our Cookie Policy.

4. How We Collect Information

  • Direct interactions: When you create an account, subscribe, or contact us.
  • Automated technologies: As you interact with our Service, we collect technical data about your equipment and browsing patterns.
  • Third parties: From analytics providers, payment processors, and authentication services.

5. How We Use Your Information

  • To register you and create your account
  • To provide and maintain our Service
  • To personalize your experience
  • To improve our Service and develop new features
  • To process your business intelligence insights
  • To respond to your requests and questions
  • To send technical notices and security alerts
  • To enforce our terms and comply with legal obligations

Legal Basis for Processing

  • Consent: Where you have given clear consent
  • Contract Performance: Where necessary for our contract with you
  • Legitimate Interests: For our legitimate business interests
  • Legal Obligation: Where required by law

6. Information Sharing

We may share your data with:

  • Service Providers: Third-party vendors who perform services for us
  • Business Transfers: In connection with mergers or acquisitions
  • Legal Compliance: Where required by law
  • With Consent: Based on your explicit consent

International Transfers

We may transfer data outside Saudi Arabia. We ensure appropriate safeguards are in place, including approved contracts and technical measures.

7. Data Security

We implement appropriate technical and organizational measures including encryption, firewalls, and secure infrastructure. However, no internet transmission is completely secure.

8. Data Retention

We retain your data only as long as necessary to fulfill the purposes for which we collected it, including legal, accounting, or reporting requirements. We may anonymize data for research purposes.

9. Your Rights

Under PDPL and GDPR, you have the right to:

  • Access: Request copies of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data
  • Restrict Processing: Request restriction of processing
  • Object: Object to processing of your data
  • Data Portability: Request transfer of your data

To exercise these rights, contact us at privacy@raavue.com.

10. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes are effective when posted on this page. We will notify you of material changes.

12. Contact & Complaints

Questions about this Privacy Policy? Contact us at: privacy@raavue.com

You may also submit complaints to the Saudi Data & AI Authority (SDAIA), though we appreciate the opportunity to address concerns directly first.