Privacy Policy

1. Introduction

Raavue ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business intelligence platform, including any associated mobile applications, websites, software, and services (collectively, the "Service").

This Privacy Policy complies with Saudi Arabia's Personal Data Protection Law (PDPL) and incorporates principles from the General Data Protection Regulation (GDPR) to ensure comprehensive protection of your personal data.

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree, please do not access or use our Service.

2. Data Controller

Raavue is the data controller responsible for your personal data. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details set out below.

Email: privacy@raavue.com
Address: [Your Saudi Business Address]

3. Information We Collect

We collect several types of information from and about users of our Service:

3.1 Personal Data

Personal data refers to any information relating to an identified or identifiable natural person. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

• Identity Data includes first name, last name, username, title, and company name.
• Contact Data includes email address, telephone numbers, and business address.
• Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Service.
• Profile Data includes your username and password, preferences, feedback, and survey responses.
• Usage Data includes information about how you use our Service.
• Financial Data includes payment method details and subscription information.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

3.2 Business Data

When using our Service, you may upload business information for analysis. This may include business metrics, financial data, sales information, and other business-related content.

3.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Service and to hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. For more information about the cookies we use, please see our Cookie Policy.

4. How We Collect Your Information

We use different methods to collect data from and about you, including:

• Direct interactions: You may provide us with your personal data by filling in forms, creating an account, subscribing to our Service, or by corresponding with us by email or otherwise.
• Automated technologies: As you interact with our Service, we may automatically collect technical data about your equipment, browsing actions, and patterns.
• Third parties: We may receive personal data about you from various third parties, such as analytics providers, payment processors, and authentication services.

5. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new customer and create your account.
• To provide and maintain our Service, including processing transactions, managing your account, and sending service-related communications.
• To personalize your experience and deliver content and product offerings relevant to your interests.
• To improve our Service, including analyzing usage patterns and developing new features.
• To process and deliver your business intelligence insights.
• To respond to your requests, comments, or questions.
• To send you technical notices, updates, security alerts, and administrative messages.
• To enforce our terms, conditions, and policies.
• To comply with legal obligations and resolve any disputes.
• To protect the security and integrity of our Service.

5.1 Legal Basis for Processing

Under the Saudi Arabia PDPL and GDPR, we must have a legal basis for processing your personal data. We primarily rely on the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
• Performance of Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.

6. Information Sharing and Disclosure

We may share your personal data with the following categories of recipients:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.
• Compliance with Laws: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may share your personal data with other parties based on your consent.

6.1 International Transfers

We may transfer, store, and process your personal data in countries other than Saudi Arabia. Whenever we transfer your personal data outside of Saudi Arabia, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, including:

• Using specific contracts approved by relevant data protection authorities that give personal data the same protection it has in Saudi Arabia.
• Transferring data to countries that have been deemed to provide an adequate level of protection for personal data by the Saudi Data & AI Authority.
• Implementing appropriate technical and organizational measures to ensure the security of your personal data.

7. Data Security

We have implemented appropriate technical and organizational measures to secure your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. These measures include encryption, firewalls, and secure server infrastructure.

Despite our best efforts, the transmission of information via the internet is not completely secure. While we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Service; any transmission is at your own risk.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. Your Data Protection Rights

Under Saudi Arabia's PDPL and similar to GDPR provisions, you have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us at privacy@raavue.com. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

10. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal data from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@raavue.com
Address: [Your Saudi Business Address]

13. Complaints

If you have a complaint about our use of your personal data or response to your requests regarding your personal data, you may submit a complaint to the Saudi Data & AI Authority (SDAIA). However, we would appreciate the opportunity to address your concerns before you approach the SDAIA, so please contact us in the first instance.